Frequently Asked Questions
Everything you need to know about our digital mail service – secure, modern and designed for a paperless future.
1. How does digital mail reception work?
Your mail is forwarded to our secure address. We open, scan and digitize
each letter and provide it to you digitally in your account.
2. Is the service GDPR compliant?
Yes. All processes comply with GDPR regulations. Your data is encrypted
and handled with the highest security standards.
3. What happens to the original documents?
You decide whether documents are securely destroyed, forwarded by post,
or stored safely for later access.
4. Which devices can I use?
Access your digital mail from smartphone, tablet, laptop or desktop –
anytime and from anywhere.
5. Which payment methods are accepted?
We accept SEPA direct debit, credit cards and other common payment methods.
6. Can I cancel monthly?
Yes. All plans are flexible and can be cancelled monthly with no long-term
commitment.